Thank you for shopping with Lightening Gamefowl. We strive to offer you premium poultry and farm products that meet your expectations. However, if you are not completely satisfied with your purchase, this Return & Refund Policy outlines how we handle returns, refunds, and related requests.
1. Eligibility for Returns and Refunds
Due to the nature of our products:
• Live poultry, chicks, and other live animals cannot be returned once delivered — for health, safety, and bio-security reasons.
• Non-live products (equipment, supplies, feeds, accessories) may be eligible for return if they are unused, in original condition, and in original packaging, unless otherwise stated.
2. How to Request a Return
To request a return or refund for eligible items:
- Contact our support team within [number] days of delivery at:
sales@lighteninggamefowl.com - Provide your order number, proof of purchase, and reason for return.
- Do not send items back before approval — you must first receive a Return Authorization from us.
3. Conditions for Returns
To be eligible for a return:
- The item must be unused and in the same condition as received.
- All original packaging and labels must be intact.
- A valid proof of purchase (invoice or order confirmation) must be provided.
Items that show signs of use, damage from customer handling, or have been altered may be refused for return or refund.
4. Refund Process
If your return is accepted:
- We will notify you that your return was approved.
- Approved refunds will be issued to your original payment method within [number] business days after receipt and inspection of the returned item.
- Shipping costs are non-refundable, unless the return is due to our error (e.g., damaged or incorrect item sent).
5. Exchanges
We may offer an exchange at our discretion for items that are defective or damaged. You’ll need to contact us with the order details and photos of the issue before sending the item back.
6. Damaged or Incorrect Items
If your purchase arrives damaged, defective, or incorrect:
- Contact us immediately at sales@lighteninggamefowl.com with:
- Order number
- Description of the issue
- Clear photos of the issue
- We’ll review your request and — once approved — provide instructions for a replacement or refund.
7. Cancellations & Order Changes
Orders may be cancelled or modified before shipment. Once an order has shipped, cancellation may not be possible and will be treated as a return subject to the above terms.
8. Exceptions & Special Rules
Certain items may not be eligible for return or refund, such as:
- Live animals and chicks
- Perishable items (e.g., certain feed with short shelf life)
- Custom or special-order products marked non-returnable at checkout
Please check product details and descriptions carefully before purchase.
9. Contact Us
If you have any questions about our Return & Refund Policy:
📧 Email: support@lighteninggamefowl.com
🔗 Contact page: https://lighteninggamefowl.com/contact-us/